Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
fax claims
East Region (Humana Military) — New and corrected claims fax and mail (PGBA)
Official page read
Phone
No phone listed for this route
Fax
877-489-0007
Published hours
Not published in this record
Product, plan and location
tricare National contact — confirm product and location
Mailing addressTRICARE East Region Claims
Attn: New Claims (or Attn: Corrected Claims)
PO Box 202146
Florence, SC 29502-2146
Paper new and corrected claims (network providers must file electronically)
TRICARE East Region. EDI payer ID 99727 (place in ISA-08, GS-03, NM1-09 with 40 qualifier). All claims must be filed electronically; fax/paper is the fallback and for supporting documentation. Humana Military accepts HIPAA-compliant e-fax services. One beneficiary per fax.
East Region (Humana Military) — Provider refunds and recoupments mail (proactive recoupment form)
Official page read
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
tricare National contact — confirm product and location
Mailing addressGeneral Correspondence
PO Box 202147
Florence, SC 29502-2147
Completed proactive recoupment form and refund checks
TRICARE East Region. Providers who send claims and receive payment electronically can start an electronic recoupment that offsets a future payment instead of mailing a check.
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Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers
Questions to resolve
Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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