TRICARE (Humana Military East / TriWest West)

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

fax appeals

East Region (Humana Military) — Prior authorization appeals fax and mail

Official page read
Phone

No phone listed for this route

Fax

877-850-1046

Published hours

Not published in this record

Product, plan and location

tricare
National contact — confirm product and location

Mailing address
Humana Military Appeals PO Box 740044 Louisville, KY 40201-7444

Prior authorization appeals (preferred method is fax or the secure self-service tool)

TRICARE East Region appeals of referral/prior-authorization denials. Only proper appealing parties may appeal; network providers generally are not proper appealing parties for claim denials. Claim reviews use a different fax.

View source ↗ · Source checked 2026-10-25

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fax appeals

East Region (Humana Military) — Allowable charge review and claims reconsideration fax

Official page read
Phone

No phone listed for this route

Fax

877-489-0011

Published hours

8 AM to 7 PM ET (as published for this submission line)

Product, plan and location

tricare
National contact — confirm product and location

Mailing address
Humana Military PO Box 202146 Florence, SC 29502-2146

Allowable charge review (Attn: Customer Service) and claims reconsideration (Attn: Reconsideration request)

TRICARE East Region administrative reviews (allowed-amount disputes, coding, OHI, TPL, timely filing, eligibility denials) and reconsideration after claim edits. Not for formal medical-necessity appeals (see the appeals fax). The page lists the main East phone number for questions.

View source ↗ · Source checked 2026-10-25

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fax appeals

West Region (TriWest) — Claims reconsideration and timely filing waiver fax and mail

Official page read
Phone

No phone listed for this route

Fax

866-852-1969

Published hours

Not published in this record

Product, plan and location

tricare
National contact — confirm product and location

Mailing address
TRICARE West Correspondence P.O. Box 2748 Virginia Beach, VA 23450

Claims reconsideration form and timely filing waiver requests

TRICARE West Region. Reconsideration must be submitted within 90 days of the remittance date. Not a formal appeal.

fax appeals

West Region (TriWest) — Claims formal appeals fax and mail

Official page read
Phone

No phone listed for this route

Fax

866-670-4330

Published hours

Not published in this record

Product, plan and location

tricare
National contact — confirm product and location

Mailing address
TRICARE West Claims Appeals P.O. Box 2777 Virginia Beach, VA 23450

Written, signed appeal requests

TRICARE West Region. Appealable: policy-limitation denials, not medically necessary, and POS-only emergency claims. Only a proper appealing party (beneficiary, guardian, non-network participating provider, or appointed representative) may appeal; request must be received within 90 days of the remittance.

View source ↗ · Source checked 2026-10-25

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Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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