DialClerk Directory

UF Health

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

UF Health Gainesville / Shands — customer service (billing)

Official page read
Phone888-766-8154Published email

csbillinginquiries@ufhealth.org

Published hours

Monday–Thursday 8 a.m.–8 p.m., Friday 8 a.m.–5 p.m., Saturday 9 a.m.–1 p.m. Eastern

Product, plan and location

Confirm the exact product or service
Florida

Mailing address
UF Health PO Box 16051 Lewiston, ME 04243-9534

Check or money order payments only

Bill questions, itemized bills and card payments for UF Health Gainesville/Shands accounts. Local number (352) 265-7906. Independent physicians bill separately.

View source ↗ · Source checked 2026-10-24 · Telephone directory lists Billing (352) 265-7906 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

UF Health Gainesville / Shands — billing (local number)

Official page read
Phone352-265-7906Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Local billing customer service and card payments; same department as the toll-free line.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

UF Health financial assistance applications

Official page read
Phone888-766-8154Fax

352-627-4648

Published email

finassistprogram@shands.ufl.edu

Published hours

8:30 a.m.–4:30 p.m., Monday–Friday

Product, plan and location

Confirm the exact product or service
Florida

Mailing address
UF Health Financial Assistance PO BOX 100334 Gainesville, FL 32610

Completed financial assistance applications

Financial assistance for UF Health (Gainesville, Central Florida, Jacksonville, St. Johns). Independent physicians are not covered by the policy.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

UF Health Jacksonville — City Contract enrollment

Official page read
Phone904-244-4015Published email

enroll@jax.ufl.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

For patients applying for the City of Jacksonville City Contract program.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

UF Health Jacksonville — billing questions

Official page read
Phone904-633-4200Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Bill questions for UF Health Jacksonville and UF Jacksonville Physicians. Messages also via MyUFHealth.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice