University of Maryland Medical System

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient billing customer service (Central Business Office)

Official page read
Phone410-821-4140Published email

CBOService@umm.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Maryland

Mailing address

Not researched for this route

UMMS Central Business Office (Hunt Valley, MD) for hospital bill questions and payments; toll-free 877-632-4909. Accounts with service/admit dates before 11/7/2015 must call; later accounts can pay online. Physician (UM Faculty Physicians) bills may be separate.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial assistance (UMMS Financial Assistance Department)

Official page read
Phone877-632-4909Fax

410-630-5341

Published email

CBOService@umm.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Maryland

Mailing address
Financial Assistance Department University of Maryland Medical System 11311 McCormick Road, Suite 230 Hunt Valley, MD 21031

Completed financial assistance applications

Toll-free line for financial assistance questions, application help and requesting copies of the policy/application (local 410-821-4140). Fax completed applications to 410-630-5341. Hospital must screen for Medicaid first. Some providers are not covered by the policy.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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