Aetna (CVS Health)

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

case management

Aetna Better Health of Florida — maternity and NICU (ProgenyHealth)

Official page read
Phone855-231-4730Fax

866-253-1916

Published email

maternity@progenyhealth.com

Published hours

M-F 8:30AM to 5:00PM ET

Product, plan and location

medicaid
Florida

Mailing address

Not researched for this route

Do not email PHI; PHI submissions go by sFax 866-253-1916. NICU email: PVAsupport@progenyhealth.com. Aetna Better Health of Florida Quick Reference Guide, Rev. 11.2024; current SMMC/FHK participation was not re-verified (the main aetnabetterhealth.com site blocked automated fetches).

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Aetna Better Health of Virginia — transportation (MediDrive)

Official page read
Phone800-734-0430Published hours

Not published in this record

Product, plan and location

medicaid
Virginia

Mailing address

Not researched for this route

Member NEMT scheduling; members call at least three days ahead.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Aetna Better Health of Pennsylvania / Kids (PA) Special Needs Unit

Official page read
Phone855-346-9828Published hours

Not published in this record

Product, plan and location

medicaid · chip
Pennsylvania

Mailing address

Not researched for this route

Special Needs Unit.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

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  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

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