Office Ally EDI ID 128FL; real-time payer ID ABHFL; Availity 1-800-282-4548. Phone/email are the ECHO EFT/ERA support team. Timely filing 180 days. Aetna Better Health of Florida Quick Reference Guide, Rev. 11.2024; current SMMC/FHK participation was not re-verified (the main aetnabetterhealth.com site blocked automated fetches).
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
portal
Aetna Signature Administrators (ASA) — route claims and eligibility to the payer/TPA on the ID card
Official page read
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
commercial National contact — confirm product and location
Mailing address
Not researched for this route
For members with an Aetna Signature Administrators ID card (payer/TPA logo plus Aetna logo), the payer/TPA handles eligibility, claims and provider service, not Aetna. Check Availity under the administrator, not Aetna. Send claims to the payer ID or address on the card. Aetna handles network contracting questions and Aetna utilization policies. The document lists payer IDs for participating TPAs, including Allied 37308, Luminare Health 35182 and WebTPA 75261; Lucent Health shows 'see member ID card'. Exception: transplants at in-network Institutes of Excellence facilities continue to go to the Special Case Customer Service Unit.
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Portal name or transaction type
Error code and timestamp without patient data
Account administrator and transaction trace reference
Questions to resolve
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