Health plans and insurers

Kaiser Permanente

Phone, published email, fax, addresses and the next step for your office.

80 contact routesNo directory research calls placed

claims

Southern California claims inquiries / claims call center

Official page read

Phone800-390-3510Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Southern California credentialing

Official page read

Phone626-405-3147Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Southern California network contracting

Official page read

Phone626-405-3240Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Outside Referral Dept - Los Angeles

Official page read

Phone323-783-4401Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

Referral/authorization to home service area.

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Outside Referral Dept - Orange County

Official page read

Phone714-564-4150Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Outside Referral Dept - San Diego

Official page read

Phone619-589-3360Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Mid-Atlantic Flexible Choice — Option 1 HMO referrals and authorizations

Official page read

Phone800-810-4766Published hours

Not published in this record

Product, plan and location

commercial
Maryland · District of Columbia · Virginia

Mailing address

Not researched for this route

For the Option 1 HMO portion of Flexible Choice. The same page identifies different precertification routing for Options 2 and 3.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Hawaii QUEST — customer service and health coordination (Oahu)

Official page read

Phone808-432-5330Published email

kpquest@kp.org

QUEST Integration customer-service contact.

Published hours

Not published in this record

Product, plan and location

medicaid
Hawaii

Mailing address

Not researched for this route

Published customer-service and health-coordination route.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Hawaii QUEST — customer service and health coordination (toll free)

Official page read

Phone800-651-2237Published email

kpquest@kp.org

QUEST Integration customer-service contact.

Published hours

Not published in this record

Product, plan and location

medicaid
Hawaii

Mailing address

Not researched for this route

Published customer-service and health-coordination route.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Washington - Provider Assistance Unit (claims, coverage, plan questions)

Official page read

Phone888-767-4670Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

KPWA Provider Manual 2026.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Washington - Clinical Review (referral/authorization status)

Official page read

Phone800-289-1363Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

Menu guidance in the source record

option 2, then option 4

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Washington - EPRO emergency admission notification / ED authorization (24/7)

Official page read

Phone800-337-3197Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Washington - hospital admit notification fax

Official page read

Phone888-457-9516Fax

206-630-3418

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

Phone is the 24/7 admit notification voicemail line.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Washington - Mental Health Access Center (inpatient/residential MH preauthorization)

Official page read

Phone888-287-2680Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

Local 206-901-6300. No authorizations after hours, weekends or holidays.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Washington - ABA clinical review fax

Official page read

Phone

No phone listed for this route

Fax

844-660-0717

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

case management

Washington - complex case management referrals

Official page read

Phone866-656-4183Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Washington - Pharmacy Drug Benefit Help Desk (PA / formulary exceptions)

Official page read

Phone800-729-1174Fax

866-439-0050

Published email

rxbene1@kp.org

Published hours

M-F 8am-6pm

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

Menu guidance in the source record

option 1

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Washington - Home Health and Hospice Referral Intake

Official page read

Phone800-332-5735Fax

877-516-5848

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

Local 206-326-4444.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Washington - Member Services (member line)

Official page read

Phone888-901-4636Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Washington - Medicare Member Services (member line)

Official page read

Phone888-901-4600Published hours

Not published in this record

Product, plan and location

medicare advantage
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Washington - Third Party Liability department

Official page read

Phone866-783-9594Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Northern California - KP Member Services Contact Center (eligibility, cost share, claim status; IVR 24/7)

Official page read

Phone888-576-6789Published hours

Weekdays 8am-5pm PT; IVR 24/7

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

From NCAL HMO Provider Manual 2026, Section 2 Key Contacts.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Northern California - Medical Services Contracting / network management

Official page read

Phone925-924-5050Fax

877-228-8306

Published email

mscprovcontractinbox@kp.org

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Northern California - TPMG practitioner credentialing

Official page read

Phone510-625-5608Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Northern California - Clinical Review UM reconsiderations and 72-hour expedited appeals

Official page read

Phone888-987-7247Fax

888-987-2252

Published hours

M-F 7am-7pm; Sat 9am-1pm

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

California statewide - Emergency Prospective Review Program (EPRP) emergency notification, 24/7

Official page read

Phone800-447-3777Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

Also listed in the SCAL provider reference guide.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Northern California - "HUB" non-emergency ambulance and medical transportation

Official page read

Phone800-438-7404Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Northern California - National Transplant Network

Official page read

Phone888-551-2740Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Northern California - out of service area referrals

Official page read

Phone877-520-4773Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Southern California - Member Service Contact Center (benefits and eligibility; HMO/DHMO/Senior Advantage)

Official page read

Phone800-464-4000Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

SCAL provider reference guide rev. 07-24 (2025 file). Same number is KP California member services.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Southern California - EDI California Claims Administration

Official page read

Phone866-285-0361Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

KPIC Self-Funded EPO - benefits, eligibility, claims IVR (CA guide)

Official page read

Phone866-213-3062Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

KPIC Self-Funded - EDI customer service help desk (payer ID 94320)

Official page read

Phone888-633-0835Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Utilization Review

Official page read

Phone800-225-8883Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: Baldwin Park / Downey

Official page read

Phone562-622-3880Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: Riverside / Coachella Valley / Yucca Valley

Official page read

Phone951-602-4294Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: San Bernardino County

Official page read

Phone909-609-3262Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: Kern County

Official page read

Phone661-852-3482Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: Antelope Valley

Official page read

Phone661-729-7108Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: Panorama City

Official page read

Phone818-375-2806Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: South Bay

Official page read

Phone310-816-5324Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Southern California - Outside Referral Dept: West Ventura / Woodland Hills

Official page read

Phone844-424-1869Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Colorado - National Claims Administration phone

Official page read

Phone303-338-3800Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia - National Claims Administration phone (Georgia member services)

Official page read

Phone888-865-5813Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Hawaii - National Claims Administration phone

Official page read

Phone800-966-5955Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Hawaii

Mailing address

Not researched for this route

Same number is listed on the Hawaii community-providers page for Provider Contracting and Relations.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Mid-Atlantic - National Claims Administration phone

Official page read

Phone800-777-7902Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Maryland · District of Columbia · Virginia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest - National Claims Administration phone

Official page read

Phone503-813-2000Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

KPNW contact page lists member services 503-813-2000 or 1-800-813-2000.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Washington - National Claims Administration phone (WA member services)

Official page read

Phone888-901-4636Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

KPIC Self-Funded - claims administration phone

Official page read

Phone800-533-1833Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Colorado - Utilization Management prior authorization fax

Official page read

Phone

No phone listed for this route

Fax

866-529-0934

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

pharmacy prior auth

Colorado/Georgia - Medicare Part D coverage determinations (OptumRx)

Official page read

Phone888-791-7255Fax

844-403-1028

Published hours

8am-8pm, 7 days

Product, plan and location

medicare advantage
Colorado · Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Colorado - KP mail order pharmacy (prescriber line)

Official page read

Phone866-523-6059Fax

866-551-9628

Published hours

M-F 8am-6pm

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Colorado - self-funded claims

Official page read

Phone877-883-6698Published hours

Not published in this record

Product, plan and location

commercial
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Colorado - Member Services (member line)

Official page read

Phone800-632-9700Published email

ndpc-pec-cases-sf@ndpc-co.kp.org

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Colorado

Mailing address

Not researched for this route

Provider Experience Consultants are reached by email ndpc-pec-cases-sf@ndpc-co.kp.org.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Georgia - Provider Relations and Contracting

Official page read

Phone404-364-4934Published email

GA.Provider-Relations@kp.org

Published hours

M-F 8:30am-5pm ET

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Georgia - Facility and Ancillary Relations and Contracting

Official page read

Phone404-364-3820Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Georgia - KP Georgia help desk (system downtime)

Official page read

Phone877-240-1433Published hours

M-F 7am-6pm ET

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Georgia - Quality Resource Management (criteria-restricted drug PA, non-Part D)

Official page read

Phone404-364-7320Fax

866-452-4585

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Georgia - MedImpact coverage determinations (Dual Choice Rx plans)

Official page read

Phone844-336-2676Fax

858-790-7100

Published hours

Not published in this record

Product, plan and location

commercial
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Georgia - Pharmacy Consult Service non-formulary/restricted drug form fax

Official page read

Phone

No phone listed for this route

Fax

404-467-2731

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

claims

Georgia - KPIC fully insured EPO EDI instructions

Official page read

Phone866-921-5310Published hours

Not published in this record

Product, plan and location

commercial · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia - self-funded claims

Official page read

Phone866-800-1486Published hours

Not published in this record

Product, plan and location

commercial
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Hawaii - Authorization and Referral Management (incl. denials/appeals)

Official page read

Phone808-432-5687Fax

808-432-5691

Published hours

M-F 8am-5pm

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Hawaii

Mailing address

Not researched for this route

Alternate fax 808-432-5667.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Hawaii - Pharmacy Administration (formulary access)

Official page read

Phone808-432-5549Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Hawaii

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Mid-Atlantic - Provider Experience (rates, reimbursement, billing inquiries)

Official page read

Phone877-806-7470Published email

Provider.Relations@kp.org

Published hours

M-F 9am-5pm

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Maryland · District of Columbia · Virginia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Mid-Atlantic - Pharmacy Formulary Management (step therapy / non-formulary MRF)

Official page read

Phone866-331-2103Fax

866-331-2104

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Maryland · District of Columbia · Virginia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Northwest - Member services (eligibility and benefit verification)

Official page read

Phone800-813-2000Published email

NW-Provider-Relations@kp.org

Published hours

8am-6pm

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

Local 503-813-2000. Provider relations by email.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest - Claims (status, submission, COB, TPL, workers comp)

Official page read

Phone866-441-1221Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

Local 503-735-2727.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest - Claims refunds

Official page read

Phone800-756-2777Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

Local 503-813-1900.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Northwest - Continuing Care Services UM (home health, hospice, SNF authorization)

Official page read

Phone503-499-5253Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Northwest - Pharmacy Services (formulary / pharmaceutical management)

Official page read

Phone888-572-7231Fax

503-261-7978

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

Local 503-261-7900.

View source ↗ · Source checked 2026-10-21

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northern California membership — paper claim routing

Official page read

Phone800-464-4000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Kaiser Permanente P.O. Box 8002 Pleasanton, CA 94588-8602

Northern California member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Southern California membership — paper claim routing

Official page read

Phone800-464-4000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Kaiser Permanente P.O. Box 7004 Downey, CA 90242-8004

Southern California member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Colorado membership — paper claim routing

Official page read

Phone303-338-3800Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Colorado

Mailing address

Kaiser Permanente P.O. Box 373150 Denver, CO 80237-3150

Colorado member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia membership — paper claim routing

Official page read

Phone888-865-5813Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Georgia

Mailing address

Kaiser Permanente P.O. Box 370010 Denver, CO 80237-0010

Georgia member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Hawaii membership — paper claim routing

Official page read

Phone800-966-5955Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Kaiser Permanente P.O. Box 378021 Denver, CO 80237-8021

Hawaii member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Mid-Atlantic membership — paper claim routing

Official page read

Phone800-777-7902Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Maryland · District of Columbia · Virginia

Mailing address

Kaiser Permanente P.O. Box 371860 Denver, CO 80237-9998

Mid-Atlantic member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest membership — paper claim routing

Official page read

Phone503-813-2000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Oregon · Washington

Mailing address

Kaiser Permanente P.O. Box 370050 Denver, CO 80237-9998

Northwest member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Washington membership — paper claim routing

Official page read

Phone888-901-4636Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington

Mailing address

Kaiser Permanente P.O. Box 30766 Salt Lake City, UT 84130-0766

Washington member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

KPIC self-funded membership — paper claim routing

Official page read

Phone800-533-1833Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Kaiser Permanente P.O. Box 30547 Salt Lake City, UT 84130-0547

KPIC self-funded member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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