DialClerk Directory

Kaiser Permanente

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Southern California claims inquiries / claims call center

Official page read
Phone800-390-3510Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Washington - Third Party Liability department

Official page read
Phone866-783-9594Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Colorado - National Claims Administration phone

Official page read
Phone303-338-3800Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia - National Claims Administration phone (Georgia member services)

Official page read
Phone888-865-5813Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Hawaii - National Claims Administration phone

Official page read
Phone800-966-5955Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Hawaii

Mailing address

Not researched for this route

Same number is listed on the Hawaii community-providers page for Provider Contracting and Relations.

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Mid-Atlantic - National Claims Administration phone

Official page read
Phone800-777-7902Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Maryland · District of Columbia · Virginia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest - National Claims Administration phone

Official page read
Phone503-813-2000Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

KPNW contact page lists member services 503-813-2000 or 1-800-813-2000.

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Washington - National Claims Administration phone (WA member services)

Official page read
Phone888-901-4636Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Washington

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

KPIC Self-Funded - claims administration phone

Official page read
Phone800-533-1833Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Colorado - self-funded claims

Official page read
Phone877-883-6698Published hours

Not published in this record

Product, plan and location

commercial
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia - KPIC fully insured EPO EDI instructions

Official page read
Phone866-921-5310Published hours

Not published in this record

Product, plan and location

commercial · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia - self-funded claims

Official page read
Phone866-800-1486Published hours

Not published in this record

Product, plan and location

commercial
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest - Claims (status, submission, COB, TPL, workers comp)

Official page read
Phone866-441-1221Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

Local 503-735-2727.

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest - Claims refunds

Official page read
Phone800-756-2777Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Oregon · Washington

Mailing address

Not researched for this route

Local 503-813-1900.

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northern California membership — paper claim routing

Official page read
Phone800-464-4000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address
Kaiser Permanente P.O. Box 8002 Pleasanton, CA 94588-8602

Northern California member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Southern California membership — paper claim routing

Official page read
Phone800-464-4000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address
Kaiser Permanente P.O. Box 7004 Downey, CA 90242-8004

Southern California member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Colorado membership — paper claim routing

Official page read
Phone303-338-3800Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Colorado

Mailing address
Kaiser Permanente P.O. Box 373150 Denver, CO 80237-3150

Colorado member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Georgia membership — paper claim routing

Official page read
Phone888-865-5813Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Georgia

Mailing address
Kaiser Permanente P.O. Box 370010 Denver, CO 80237-0010

Georgia member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Hawaii membership — paper claim routing

Official page read
Phone800-966-5955Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address
Kaiser Permanente P.O. Box 378021 Denver, CO 80237-8021

Hawaii member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Mid-Atlantic membership — paper claim routing

Official page read
Phone800-777-7902Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Maryland · District of Columbia · Virginia

Mailing address
Kaiser Permanente P.O. Box 371860 Denver, CO 80237-9998

Mid-Atlantic member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Northwest membership — paper claim routing

Official page read
Phone503-813-2000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Oregon · Washington

Mailing address
Kaiser Permanente P.O. Box 370050 Denver, CO 80237-9998

Northwest member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Washington membership — paper claim routing

Official page read
Phone888-901-4636Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington

Mailing address
Kaiser Permanente P.O. Box 30766 Salt Lake City, UT 84130-0766

Washington member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

KPIC self-funded membership — paper claim routing

Official page read
Phone800-533-1833Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Kaiser Permanente P.O. Box 30547 Salt Lake City, UT 84130-0547

KPIC self-funded member claims

Choose by the member’s coverage region, not the practice location. Confirm product and current ID card.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

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For the people making the calls

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on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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