DialClerk Directory

Kaiser Permanente

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

edi clearinghouse support

Southern California - EDI California Claims Administration

Official page read
Phone866-285-0361Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage · medicaid · exchange
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

KPIC Self-Funded - EDI customer service help desk (payer ID 94320)

Official page read
Phone888-633-0835Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Georgia - KP Georgia help desk (system downtime)

Official page read
Phone877-240-1433Published hours

M-F 7am-6pm ET

Product, plan and location

commercial · medicare advantage · medicaid · exchange
Georgia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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