7 am – 7 pm EST, M – F; after hours rolls to the technical call center
Product, plan and location
medicaid Michigan
Mailing address
Not researched for this route
Source: Medicaid Provider Manual Directory Appendix (version October 1, 2026). Prescribers call for clinical prior authorization and non-preferred drugs. The appendix also prints a second fax as "887-888-6370", an apparent misprint; it was not used.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Call preparation · editorial guide
Make the call count.
Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.
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PBM name and the pharmacy identifiers on the card
Drug, formulation and prescription information
Prescriber details and previous review reference
Questions to resolve
Is this processed under the medical or pharmacy benefit?
What is the correct review and submission channel?
Is there a separate specialty pharmacy or appeal team?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
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For the people making the calls
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A request does not create an account or start a call. Use business contact information only. No patient information.
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