Molina Healthcare

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

transportation

Molina Healthcare of Illinois — MTM non-emergency transportation (HealthChoice Illinois)

Official page read
Phone844-644-6354Published hours

Not published in this record

Product, plan and location

medicaid
Illinois

Mailing address

Not researched for this route

MTM NEMT for HealthChoice Illinois members (D-SNP: (844) 644-6353). Facilities requesting discharge transport use (855) 740-3105.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Molina Healthcare of Florida case management (Medicaid, Specialty, CMS Health Plan)

Official page read
Phone855-322-4076Published email

MFLCaseManagement@MolinaHealthCare.Com

Published hours

Monday to Friday from 8 AM to 7 PM

Product, plan and location

medicaid
Florida

Mailing address

Not researched for this route

Menu guidance in the source record

Press 0, select line of business (Medicaid), select product (LTC, Specialty, CMS, other), press 5 for Case Management

Menus can change. No live call verification is claimed.

Care coordination, post-discharge follow-up and disease management. Use the mailbox after unsuccessful after-hours attempts.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Molina Healthcare of Florida non-emergency transportation — MTM Health

Official page read
Phone888-298-4781Published hours

24 hours a day/365 days a year

Product, plan and location

medicaid
Florida

Mailing address

Not researched for this route

MTM reservation line for MMA/Specialty/LTC; after hours/weekends 877-299-4811.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Molina (MI) RN case management referral

Official page read
Phone

No phone listed for this route

Fax

800-594-7404

Published email

CMescalationsMI@molinahealthcare.com

Published hours

Not published in this record

Product, plan and location

medicaid
Michigan

Mailing address

Not researched for this route

Source: Molina Healthcare of Michigan 2026 Medicaid Provider Manual (October 2026). Include member name, DOB and reason for referral; phone via contact center.

View source ↗ · Source checked 2026-10-25

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case management

Molina (MI) health management programs

Official page read
Phone833-269-7830Fax

800-642-3691

Published hours

Not published in this record

Product, plan and location

medicaid
Michigan

Mailing address

Not researched for this route

Source: Molina Healthcare of Michigan 2026 Medicaid Provider Manual (October 2026). Molina My Health programs (tobacco cessation, weight management, nutrition).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Molina (OH) NICU notification and authorization (ProgenyHealth)

Official page read
Phone888-832-2006Fax

866-519-1259

NICU Notification of Admission fax

Published email

MolinaOHUM@progenyhealth.com

ProgenyHealth UM email for Molina Ohio

Published hours

Not published in this record

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

NICU admissions for Molina Ohio infants: authorization requests and clinicals go directly to ProgenyHealth. CM email: MolinaOHCM@progenyhealth.com.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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