Retail, specialty, J-code and buy-and-bill drug authorizations. When calling, state Medicaid or Exchange (Marketplace), then "pharmacy". After hours/weekends: CVS Caremark help desk 855-276-6580.
Pharmacy benefit, preauthorization program and drug list questions for ConnectiCare commercial plans; phone via 800-828-3407. Alternate fax 800-249-1367. Hours 8:30 a.m.–5 p.m. Mon–Thu, 9 a.m.–5 p.m. Fri.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.
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PBM name and the pharmacy identifiers on the card
Drug, formulation and prescription information
Prescriber details and previous review reference
Questions to resolve
Is this processed under the medical or pharmacy benefit?
What is the correct review and submission channel?
Is there a separate specialty pharmacy or appeal team?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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