Menus can change. No live call verification is claimed.
Member Services verifies member eligibility and PCP assignment; Availity is the preferred self-service route. An IVR line (800-357-0172) is also published.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
How did your call go?
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Resolve eligibility and benefit questions after checking the payer portal. A benefit quote does not guarantee payment.
Have ready in your secure workspace
Member and subscriber details from the card
Proposed service dates and procedure codes
Provider location and network information
Questions to resolve
Is coverage active for this date and service?
Do limits, referrals, authorizations or other coverage affect this request?
What source and reference support the benefit quote?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory