Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.
Billing questions and information about payment plans and financial assistance
Published hours
Monday–Friday 8 a.m.–8 p.m. Eastern
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
The billing page says not to email sensitive financial documents such as tax returns; use the financial-assistance page’s secure upload instructions. No billing fax or payment mailing address is verified here.
Questions about financial-assistance options, not submission of tax returns
Published hours
Monday–Friday 8 a.m.–8 p.m. Eastern
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Apply through the current financial-assistance page and use its secure document-upload process. Eligibility depends on the test, insurance and financial circumstances; the listing does not determine eligibility. A paper form still linked from Resources has PDF creation metadata from 2022 and an older address; its historical cost tiers and mailing details are not promoted as current policy.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Menu guidance in the source record
Choose the Billing option for invoice or payment-plan questions
Menus can change. No live call verification is claimed.
The current FAQ directs invoice, payment-plan and affordability questions to this number. Its payment instructions contain two different postal addresses; no payment mailing address is selected. Use the current invoice and confirm payment instructions with the billing team.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
How did your call go?
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.
Have ready in your secure workspace
Lab or provider bill and relevant insurance explanation, kept privately
Existing billing or assistance reference
Authorized representative information if required
Questions to resolve
Is this a bill, insurance explanation or assistance application?
Which department reviews the balance or assistance request?
What written confirmation will document the next step?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.