DialClerk Directory

Myriad Genetics

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

GeneSight clinical support

Official page read
Phone855-891-9415Published email

medinfo@genesight.com

GeneSight medical information and clinical questions

Published hours

Monday–Friday 8 a.m.–6 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
6960 Cintas Blvd Mason, OH 45040

Published department office address; not established here as a specimen, payment or records-mailing destination.

GeneSight medical-information / clinical-support contact. The public provider portal publishes these hours separately from customer service. This administrative listing does not supply clinical advice.

View source ↗ · Source checked 2026-10-22 · genesight contact ↗ · myriad contact ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Oncology, MyRisk and Prolaris — clinical support

Official page read
Phone800-469-7423Published email

helpmed@myriad.com

Oncology, MyRisk hereditary-cancer and Prolaris clinical support

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 3850

Menus can change. No live call verification is claimed.

Shared clinical-support route explicitly listed under Oncology/MyRisk and Urology/Prolaris. The separate general-support routes have different mailboxes and, for Prolaris, a different number. No dedicated clinical-support fax or hours are specified in these subsections.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Foresight and Prequel — provider clinical questions

Official page read
Phone888-268-6795Published email

clinicalquestions@myriad.com

Foresight and Prequel clinical questions from healthcare providers

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Option 4 for Provider; option 3 to speak with a Genetic Counselor for clinical inquiries

Menus can change. No live call verification is claimed.

Menu instructions are source-published, not live-call verified. The general-support fax is not assigned to this clinical department.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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