Medicine manufacturers and support programs

UCB Patient Support Programs

Phone, published email, fax, addresses and the next step for your office.

19 contact routesNo directory research calls placed

patient assistance

UCBCares — product questions and financial-resource navigation

Official page read
Phone844-599-2273Published email

UCBCares@ucb.com

General UCBCares inquiries and financial-resource navigation; PAP application submission has its own inbox.

Published hours

Monday-Thursday, 8 a.m.-8 p.m. Eastern; Friday, 8 a.m.-5 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

General resource-navigation contact for the medicines listed on the assistance page. Program staff must confirm individual support options. This route does not establish BRIVIACT participation in the current PAP.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

UCB Patient Assistance Program — application intake

Official page read
Phone877-785-8906Fax

855-880-5262

Published email

ucb-pap@cardinalhealth.com

Completed UCB PAP application submission as directed on page 1.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
UCB, Inc. UCB Patient Assistance Program 2730 S. Edmonds Lane, Suite 300 Lewisville, TX 75067

PAP application submission only; not a corporate office or patient payment destination.

Current linked October 2026 form lists these four medicines. CIMZIA has a product-specific exclusion for government-funded healthcare coverage. NAYZILAM prescriptions require an MD or DO signature under the form’s Texas-pharmacy instructions. Submit only requested material; the form prohibits additional or unrequested medical records. Individual eligibility remains subject to program review.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

UCB Patient Assistance Program — online application entry

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published online application entry for the current PAP. The page loaded an application shell; authenticated enrollment and submission were not tested.

patient assistance

UCB Patient Assistance Program pharmacy — communications questions

Official page read
Phone877-369-6083Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page 4 lists the PAP pharmacy phone in the consent-to-receive-communications section. Its demonstrated purpose is questions about program communications; prescription, dispensing and refill routing are not established by this source.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

UCB PAP, BIMZELX Navigate and CIMplicity — authorization revocation and communications opt-out

Official page read
Phone

No phone listed for this route

Published email

PrivacyOptOut@ucb.com

Revoking the specified program authorization or opting out of its communications; PAP form also covers financial-authorization cancellation.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
UCBCares 1950 Lake Park Drive Smyrna, GA 30080

Program authorization revocation or communications opt-out only; not enrollment, claims, prescriptions or payments.

Name the relevant program and authorization or communications request using that form’s instructions. Consolidated because all three reviewed programs publish the same privacy channels. BRIVIACT is not included in this PAP-derived product scope.

patient assistance

BRIVIACT and NAYZILAM — patient savings-card questions

Official page read
Phone888-786-5879Published hours

Monday-Friday, 8:30 a.m.-5:30 p.m. Eastern; Saturday, 8:30 a.m.-2 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Both current brand pages publish this patient savings-program question and discontinuation line. Commercial-insurance restrictions and product-specific caps apply; a shared contact does not make the programs interchangeable.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

BRIVIACT and NAYZILAM — pharmacist savings-card processing questions

Official page read
Phone800-364-4767Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Both brand pages place this number in their pharmacist instructions for secondary savings-card claims. Use the correct product’s current card and terms.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

NEUPRO — patient savings-card questions

Official page read
Phone855-841-0263Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published NEUPRO Patient Savings Program questions and discontinuation contact. Its terms restrict the savings card to eligible commercial coverage; PAP access uses the separate PAP application route.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

BIMZELX Navigate — enrollment, benefits verification and provider support

Official page read
Phone866-424-6935Fax

844-628-3299

Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Currently linked form is published January 2026. Fax completed enrollment and benefits-verification forms here. Full-service support includes copay/bridge enrollment, specialty-pharmacy routing and prior-authorization or appeal follow-up. Obtain required patient authorization; program support does not replace payer approval.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

BIMZELX Navigate — patient Nurse Navigator

Official page read
Phone833-931-6877Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current patient page identifies this Nurse Navigator contact for prescription-status and insurance-coverage support. The current form also uses it for communications questions. Navigator support does not provide medical advice.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

BIMZELX Navigate — provider enrollment portal

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Officially linked provider enrollment portal. Public retrieval returned an iAssist shell; login and processing were not tested.

provider services

CIMplicity — CIMZIA enrollment, benefits verification and provider support

Official page read
Phone866-424-6942Fax

866-949-2469

Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Currently linked form is published May 2026. Fax the completed enrollment and benefits-verification form here for medical or pharmacy benefit verification and prior-authorization support. Required provider certification and patient authorization remain necessary.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

CIMplicity — CIMZIA Nurse Navigator

Official page read
Phone844-822-6877Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

CIMZIA Nurse Navigator support, including insurance and financial-support navigation. Navigators do not provide medical advice.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

CIMplicity — CIMZIA Spanish-language Nurse Navigator

Official page read
Phone877-294-0280Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current CIMZIA nurse-support page publishes this separate Spanish-language support number. Navigators do not provide medical advice.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

CIMplicity — CIMZIA savings-card and administration reimbursement

Official page read
Phone844-277-6853Fax

908-809-6248

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
CIMplicity Savings Program P.O. Box 1089 Morristown, NJ 07962

Manual CIMZIA savings or eligible in-office administration reimbursement claims; not patient payments or PAP applications.

Current brand page still links the ©2024 form. Submit required reimbursement materials and EOB or pharmacy receipt as directed. In-office lyophilized-powder claims require patient and administering-physician enrollment. The current brand page also directs savings-card processing problems to this phone. Program review determines eligible reimbursement.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

CIMplicity Cares — CIMZIA provider portal

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Officially linked portal for CIMZIA office enrollment and program workflows. Public login page observed; no account or submission was used.

patient assistance

CIMZIA — brand-page uninsured-assistance information

Official page read
Phone866-395-8366Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current CIMZIA savings page publishes this number for uninsured patients seeking information about assistance. It is an information/referral line as published; the current UCB PAP application directs intake to 877-785-8906 with a separate fax and address.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

BRIVIACT — UCB Direct pharmacy prescription and access support

Official page read
Phone844-550-2775Fax

888-359-2815

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Official UCB Direct page identifies KnippeRx Pharmacy as this BRIVIACT program’s pharmacy partner and publishes these prescription/access contacts. Limited to tablet or oral-solution prescriptions and residents of the continental United States including DC. Insurance review or discounted cash access is distinct from PAP enrollment; confirm terms with the program.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

BRIVIACT — UCB Direct pharmacy enrollment portal

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

KnippeRx portal linked by the official UCB Direct BRIVIACT page. Its public page is an enrollment application shell; no information was entered. The same continental-US program limits apply.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice