DialClerk Directory

UCB Patient Support Programs

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient assistance

UCBCares — product questions and financial-resource navigation

Official page read
Phone844-599-2273Published email

UCBCares@ucb.com

General UCBCares inquiries and financial-resource navigation; PAP application submission has its own inbox.

Published hours

Monday-Thursday, 8 a.m.-8 p.m. Eastern; Friday, 8 a.m.-5 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

General resource-navigation contact for the medicines listed on the assistance page. Program staff must confirm individual support options. This route does not establish BRIVIACT participation in the current PAP.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

UCB Patient Assistance Program — application intake

Official page read
Phone877-785-8906Fax

855-880-5262

Published email

ucb-pap@cardinalhealth.com

Completed UCB PAP application submission as directed on page 1.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
UCB, Inc. UCB Patient Assistance Program 2730 S. Edmonds Lane, Suite 300 Lewisville, TX 75067

PAP application submission only; not a corporate office or patient payment destination.

Current linked October 2026 form lists these four medicines. CIMZIA has a product-specific exclusion for government-funded healthcare coverage. NAYZILAM prescriptions require an MD or DO signature under the form’s Texas-pharmacy instructions. Submit only requested material; the form prohibits additional or unrequested medical records. Individual eligibility remains subject to program review.

View source ↗ · Source checked 2026-10-22 · Current official page linking this form ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

UCB Patient Assistance Program pharmacy — communications questions

Official page read
Phone877-369-6083Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page 4 lists the PAP pharmacy phone in the consent-to-receive-communications section. Its demonstrated purpose is questions about program communications; prescription, dispensing and refill routing are not established by this source.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

BRIVIACT and NAYZILAM — patient savings-card questions

Official page read
Phone888-786-5879Published hours

Monday-Friday, 8:30 a.m.-5:30 p.m. Eastern; Saturday, 8:30 a.m.-2 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Both current brand pages publish this patient savings-program question and discontinuation line. Commercial-insurance restrictions and product-specific caps apply; a shared contact does not make the programs interchangeable.

View source ↗ · Source checked 2026-10-22 · Matching NAYZILAM patient-savings contact and hours ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

NEUPRO — patient savings-card questions

Official page read
Phone855-841-0263Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published NEUPRO Patient Savings Program questions and discontinuation contact. Its terms restrict the savings card to eligible commercial coverage; PAP access uses the separate PAP application route.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

BIMZELX Navigate — patient Nurse Navigator

Official page read
Phone833-931-6877Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current patient page identifies this Nurse Navigator contact for prescription-status and insurance-coverage support. The current form also uses it for communications questions. Navigator support does not provide medical advice.

View source ↗ · Source checked 2026-10-22 · Current consent form identifies the same Nurse Navigator contact ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

CIMplicity — CIMZIA Nurse Navigator

Official page read
Phone844-822-6877Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

CIMZIA Nurse Navigator support, including insurance and financial-support navigation. Navigators do not provide medical advice.

View source ↗ · Source checked 2026-10-22 · Current patient financial-support page ↗ · Current form communications contact ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

CIMplicity — CIMZIA Spanish-language Nurse Navigator

Official page read
Phone877-294-0280Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current CIMZIA nurse-support page publishes this separate Spanish-language support number. Navigators do not provide medical advice.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

CIMZIA — brand-page uninsured-assistance information

Official page read
Phone866-395-8366Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current CIMZIA savings page publishes this number for uninsured patients seeking information about assistance. It is an information/referral line as published; the current UCB PAP application directs intake to 877-785-8906 with a separate fax and address.

View source ↗ · Source checked 2026-10-22 · Current PAP application intake differs ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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