Monday–Friday 8 a.m.–5 p.m. PST, as stated by the source.
Product, plan and location
medicaid · medicare advantage California
Mailing address
Not researched for this route
Menu guidance in the source record
Option 2 for inpatient.
Menus can change. No live call verification is claimed.
Obtain a tracking number first; the nurse case manager supplies the fax destination for clinical information. This route is specifically for inpatient post-stabilization authorization.
Current linked ARF has an older revision; current September 2026 manual F1 page 100 independently confirms routine and retrospective fax routing. Use the urgent route only when its criteria apply.
Current linked OneCare ARF and September 2026 manual F1 page 103 confirm this fax for routine, retrospective and urgent medical authorization requests. Delegated health-network responsibilities still apply.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
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Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
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Call preparation · editorial guide
Make the call count.
Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.
Have ready in your secure workspace
Ordering and rendering provider details
Service codes, requested dates and units
Existing authorization or submission reference
Questions to resolve
Is this the correct reviewer for this service and product?
Which documents are missing, and where should they be sent?
What is the case number and next status-check date?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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For the people making the calls
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