TTY 711. For authorized services, call at least two business days before the appointment; call as soon as possible for urgent appointments. Have the member ID card ready. This notice is not a determination of individual ride eligibility.
TTY 711. Current 2026 page says to request rides for authorized services at least two business days before the appointment; urgent appointments as soon as possible. Have the member ID card ready.
PACE — authorized prospective-participant referral intake
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service California
Mailing address
Not researched for this route
Current PACE page links the December 2025 referral form. The form requires the individual’s authorization to forward their contact details and request PACE intake contact.
Public business intake contact printed on the December 2025 PACE referral form currently linked from the PACE page. Individual staff availability and hours are not stated.
Public business intake contact printed on the December 2025 PACE referral form currently linked from the PACE page. Individual staff availability and hours are not stated.
Public business intake contact printed on the December 2025 PACE referral form currently linked from the PACE page. Individual staff availability and hours are not stated.
Public business intake contact printed on the December 2025 PACE referral form currently linked from the PACE page. Individual staff availability and hours are not stated.
CalAIM — Enhanced Care Management referral submission
Published hours
Not published in this record
Product, plan and location
medicaid California
Mailing address
Not researched for this route
Adult and child/youth submission sections of the currently linked ECM form specify this email/fax. Form revision is September 20, 2024. The form’s conflicting 800-587-8088 help number is withheld; the current CalAIM webpage gives 888-587-8088 for member assistance.
Current dedicated CalAIM page links the 13-page December 2025 Community Supports form. This newer form is used instead of the May 2024 form still linked from the general Medi-Cal page. Phone is member assistance; fax and mail are referral submission.
Medi-Cal — complex case-management provider referrals for Direct and Community Network
Published hours
Not published in this record
Product, plan and location
medicaid California
Mailing address
Not researched for this route
September 2026 manual J1: direct referrals for CalOptima Health Direct and Community Network members. Members assigned to an HMO, PHC or shared-risk network use their assigned health network. No older triage phone is inferred.
Medi-Cal — new hemophilia case-management referrals for Direct and Community Network
Published hours
Not published in this record
Product, plan and location
medicaid California
Mailing address
Not researched for this route
September 2026 manual J4: new members with hemophilia in CalOptima Health Direct or Community Network. For a member in another health network, the source first directs the provider to that network.
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.
Have ready in your secure workspace
Plan, service area and requested date
Existing coordination or trip reference
Authorized caller details
Questions to resolve
Does this vendor administer the member’s plan?
What information is required for this request?
What confirmation and follow-up contact will be provided?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory