Monday–Friday 8 a.m.–5:30 p.m.; time zone not specified in the page text.
Product, plan and location
medicaid California
Mailing address
Not researched for this route
TTY 711. Customer Service login assistance described in the current virtual behavioral-health visit instructions; appointment scheduling uses the separately identified provider.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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How did your call go?
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
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Call preparation · editorial guide
Make the call count.
Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.
Have ready in your secure workspace
Portal name or transaction type
Error code and timestamp without patient data
Account administrator and transaction trace reference
Questions to resolve
Is this a portal permission, clearinghouse or payer issue?
What trace identifier is needed through the secure support channel?
How will the office confirm the issue is resolved?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
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