DialClerk Directory

CalOptima Health

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Provider Relations — Medi-Cal, OneCare and PACE inquiries

Official page read
Phone714-246-8600Published email

providerservices@caloptima.org

Provider Relations — Medi-Cal, OneCare and PACE inquiries

Published hours

Not published in this record

Product, plan and location

medicaid · medicare advantage
California

Mailing address

Not researched for this route

Current FAQ publishes this general provider mailbox. Contracting and training use the separate Provider Services Inbox route.

View source ↗ · Source checked 2026-10-22 · Contact Us ↗ · Claims and Eligibility ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Relations — training questions and completion attestations

Official page read
Phone714-246-8600Published email

providerservicesinbox@caloptima.org

Provider Relations — training questions and completion attestations

Published hours

Not published in this record

Product, plan and location

medicaid · medicare advantage
California

Mailing address

Not researched for this route

Training questions use Provider Relations; signed completion attestations may be emailed to this inbox or the assigned representative.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Corporate office — general business and visitor address

Official page read
Phone714-246-8400Published hours

Visitor hours: Monday–Friday 8 a.m.–5 p.m., except certain holidays. Telephone hours are not stated here.

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
505 City Parkway West, Orange, CA 92868

Corporate office visitor address.

Corporate office visitor location. This address is not automatically a claims, referral or appeal mailing destination.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider quality reporting — HEDIS measures and data-collection questions

Official page read
Phone714-246-8600Published email

HEDISMailBox@caloptima.org

Provider quality reporting — HEDIS measures and data-collection questions

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

September 2026 manual M5 specifically publishes this mailbox and Provider Resource Line for HEDIS questions. It is not a general medical-records submission destination.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Cultural and Linguistic Services — awareness and education seminars

Official page read
Phone

No phone listed for this route

Published email

culturallinguistic@caloptima.org

Cultural and Linguistic Services — awareness and education seminars

Published hours

Not published in this record

Product, plan and location

medicaid · medicare advantage
California

Mailing address

Not researched for this route

September 2026 manual N6 publishes this email for seminar registration. It is not presented as the live interpreter scheduling line.

View source ↗ · Source checked 2026-10-22

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provider services

Compliance — fraud, waste and abuse reports

Official page read
Phone855-507-1805Fax

714-481-6457

Published email

fraud@caloptima.org

Compliance — fraud, waste and abuse reports

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

September 2026 manual P1 publishes the hotline and form-submission email/fax. Current provider HTML independently confirms the hotline. This is compliance reporting, not claims-status or billing support.

View source ↗ · Source checked 2026-10-22 · For Providers ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Privacy Officer — report a breach affecting a CalOptima member

Official page read
Phone888-587-8088Published email

privacy@caloptima.org

Privacy Officer — report a breach affecting a CalOptima member

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Menu guidance in the source record

Ask for the Privacy Officer.

Menus can change. No live call verification is claimed.

September 2026 manual P2: provider breach-reporting contact; ask for the Privacy Officer. This is not a medical-records request or general member inbox.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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