Option Care Health

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

CSI Network Services — claims resolution and billing inquiries

Official page read
Phone888-873-7888

CSI network claims inquiries and questions.

Published email

agencyclaims@optioncare.com

CSI Network Services claims-resolution and billing inquiries.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio · Indiana · Kentucky · Michigan · Illinois

Mailing address

Not researched for this route

Menu guidance in the source record

Option 5 for Claims Resolution and Billing.

Menus can change. No live call verification is claimed.

CSI Network Services is a separate home-health/hospice network program whose current About and Service Area pages name Ohio, Indiana, Kentucky, Michigan and Illinois. Use this route only for the applicable CSI network arrangement and agency/plan instructions; it is not all Option Care infusion care, every payer or an eligibility guarantee. The department page publishes option 5 and agencyclaims@optioncare.com for claims inquiries/questions. This is agency-network claims support, not the general patient invoice or every insurer’s claims intake. No phone hours or department fax established.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice