Provider services

The current national Contact page explicitly assigns 844-624-4584 to Customer Service Advisors for general questions during the listed weekday hours. Clinical assistance is directed to the local pharmacy care team; the location-page general statement about 24/7 clinical support does not establish 24/7 staffing of this national general-question number. Providers are directed to current prescriber order/referral instructions.

The currently linked Notice of Privacy Practices is explicitly effective February 1, 2026. It directs questions, complaints, HIE objections and medical-information rights to the Chief Privacy Officer, and says inspection/copy, amendment, restriction and accounting requests must be made in writing to that officer. This is rights/request guidance, not a verified secure mailbox for sending a chart, urgent clinical line or facility-wide referral fax. No postal or fax destination is published in this notice. The published email supports privacy questions, complaints, HIE objections and rights guidance; the notice does not explicitly establish email as an accepted channel for every written rights request.

The official Norwood location page publishes this local phone and fax at 2300 Wall Street, Suite M, Norwood, Ohio 45212. It identifies an Infusion Suite and lists visits by appointment. The page separately displays the national 844-624-4584 general-question number; that is not substituted for the local phone. Local phone/fax scope does not establish all-Ohio coverage, a national referral fax, walk-in availability or 24/7 staffed telephone hours.

The official Norwood location page separately labels this as its toll-free contact. It is retained alongside that location’s direct phone and fax, without assuming national care routing or 24/7 phone hours. The infusion-suite page lists visits by appointment.