Automated service available 24 hours a day, 7 days a week (VA page)
Product, plan and location
va National contact — confirm product and location
Mailing address
Not researched for this route
Urgent care and retail walk-in clinics must confirm a Veteran's urgent care eligibility before treating a self-presenting Veteran. Also activates the urgent care pharmacy benefit.
Monday - Friday, 8 a.m. to 6 p.m. local time, excluding federal holidays
Product, plan and location
va National contact — confirm product and location
Mailing address
Not researched for this route
Optum number VA gives for checking a Veteran's urgent care eligibility (also activates the pharmacy benefit) and for the on-site assistance line (7 a.m.-10 p.m. ET per the pharmacy section).
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Resolve eligibility and benefit questions after checking the payer portal. A benefit quote does not guarantee payment.
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Member and subscriber details from the card
Proposed service dates and procedure codes
Provider location and network information
Questions to resolve
Is coverage active for this date and service?
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What source and reference support the benefit quote?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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