DialClerk Directory

Medicine manufacturers and support programs

Biogen Patient Support Services

Phone, published email, fax, addresses and the next step for your office.

17 contact routesNo directory research calls placed

provider services

Medical information — published professional inquiry desk

Official page read
Phone866-633-4636Published email

medinfo@biogen.com

Published Biogen medical-information role inbox.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Biogen medical-information inquiries. This is not a patient-assistance enrollment or copay-claim submission address.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Corporate headquarters — office switchboard

Official page read
Phone781-464-2000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
Biogen 225 Binney Street Cambridge, MA 02142

Corporate headquarters only; no application, prescription, payment or claims submission purpose established.

Corporate office contact. Product support and application routes are listed separately.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Relapsing MS treatment support and insurance navigation

Official page read
Phone800-456-2255Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Biogen support coordinators provide treatment resources and financial/insurance navigation. This general MS route does not establish support eligibility for every Biogen medicine.

View source ↗ · Source checked 2026-10-22 · Financial and insurance assistance ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Biogen Copay Program — published enrollment portal

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published enrollment entry point for eligible commercially insured patients; eligibility and caps vary. The site states that Tecfidera copay support is no longer available in California or Massachusetts. No medicine roster or eligibility for other drugs is inferred.

View source ↗ · Source checked 2026-10-22 · Current product page linking the copay portal ↗

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patient assistance

SKYCLARYS — Biogen REACH access and affordability support

Official page read
Phone844-987-3224Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern; except holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Support for SKYCLARYS access, insurance requirements and affordability options. Program staff must confirm eligibility.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

SKYCLARYS — Biogen REACH Start Form submission

Official page read
Phone844-987-3224Fax

844-806-1718

Published email

StartForm@biogen.com

SKYCLARYS Start Form attachment submission as directed on page 1.

Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern; except holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Completed SKYCLARYS Start Form and required insurance materials. Current linked form is September 2026. Use the SKYCLARYS fax; the SPINRAZA fax differs.

View source ↗ · Source checked 2026-10-22 · Current page linking the Start Form ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

SKYCLARYS — patient-services consent cancellation or copy request

Official page read
Phone

No phone listed for this route

Published email

privacy@biogen.com

Consent cancellation, patient-services termination or a copy of the signed authorization.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Biogen, ATTN: Patient Services 5000 Davis Drive Morrisville, NC 27560

SKYCLARYS consent cancellation or authorization-copy requests, as stated on pages 2-3; not an application or payment address.

September 2026 SKYCLARYS consent instructions only. Do not send Start Forms, prescriptions, copay claims or payments here.

View source ↗ · Source checked 2026-10-22

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patient assistance

QALSODY — Biogen support and financial assistance questions

Official page read
Phone877-725-7639Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

QALSODY drug copay and administration copay are separate programs requiring separate enrollment if eligible. Staff must confirm current program terms and eligible administration costs.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

QALSODY — provider copay reimbursement submission

Official page read
Phone877-725-7639Fax

908-809-6244

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Biogen Claims PO Box 2355 Morristown, NJ 07962

QALSODY copay reimbursement claims only; not a patient payment or general application address.

Currently linked form is effective May 2023. Submit the reimbursement form, itemized EOB/remittance advice and billed-charge summary. Payments are made to physicians or sites of care on the patient’s behalf. Verify current eligible services before submitting; no billing-code eligibility is inferred from the older form.

View source ↗ · Source checked 2026-10-22 · Current page linking the reimbursement form ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

SPINRAZA — SMA360 support, benefits and copay navigation

Official page read
Phone844-477-4672Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Lead Case Managers provide treatment coordination, benefits investigation and eligible financial-assistance navigation. Drug and procedure copay programs require separate enrollment; procedure restrictions apply. Includes coordination questions for enrolled SPINRAZA Mobile Lab Program patients.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

SPINRAZA — high-dose Start Form submission

Official page read
Phone844-477-4672Fax

888-538-9781

Published email

StartForm@biogen.com

Unattended inbox for SPINRAZA Start Forms only; questions use the phone line.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

High-dose Start Form SPZ-US-6326, March 2026. Complete required patient consent and HCP sections and include insurance/pharmacy cards. The provider must follow state-specific prescribing requirements.

View source ↗ · Source checked 2026-10-22 · Current homepage linking the high-dose form ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

SPINRAZA — low-dose 12 mg Start Form submission

Official page read
Phone844-477-4672Fax

888-538-9781

Published email

StartForm@biogen.com

Unattended inbox for SPINRAZA Start Forms only; questions use the phone line.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Low-dose 12 mg Start Form SPZ-US-0266v13, May 2026. Complete required consent/HCP sections; specialty-pharmacy and direct-buy workflows differ. Follow state-specific prescribing requirements.

View source ↗ · Source checked 2026-10-22 · Current homepage linking the low-dose form ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

TYSABRI — financial and insurance support

Official page read
Phone800-456-2255Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Biogen support coordinators help with TYSABRI insurance and assistance questions. Copay enrollment remains subject to current program terms; this route is separate from TOUCH REMS administration.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

TYSABRI — TOUCH REMS enrollment and administration

Official page read
Phone800-456-2255Fax

800-840-1278

Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

TOUCH enrollment/start-form and prescriber-program support. The linked March 2025 guide illustrates an older September 2023 form; obtain actual current forms through TOUCH. REMS enrollment does not establish payer authorization.

View source ↗ · Source checked 2026-10-22 · Current linked enrollment guide and submission instructions ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

TYSABRI — TOUCH online for enrolled offices

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The official HCP page links TOUCHProgram.com for enrolled offices to manage patient enrollment, consent and program records. Login and submission were not tested.

View source ↗ · Source checked 2026-10-22

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patient assistance

ZURZUVAE — For You patient and practice support

Official page read
Phone844-987-9882Published hours

Monday-Friday, 8 a.m.-6 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Product support, financial-assistance questions and specialty-pharmacy access. Eligible commercial savings are applied by the dispensing pharmacy; no general PAP approval is implied.

View source ↗ · Source checked 2026-10-22 · Current commercial savings terms ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

ZURZUVAE — OPUS Health savings-card processing help desk

Official page read
Phone800-364-4767Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Pharmacist questions about OPUS Health online processing under the ZURZUVAE Savings Card Program. Product-specific secondary-payer processing support, not the patient support line.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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