Biogen Patient Support Services

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Medical information — published professional inquiry desk

Official page read
Phone866-633-4636Published email

medinfo@biogen.com

Published Biogen medical-information role inbox.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Biogen medical-information inquiries. This is not a patient-assistance enrollment or copay-claim submission address.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Corporate headquarters — office switchboard

Official page read
Phone781-464-2000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
Biogen 225 Binney Street Cambridge, MA 02142

Corporate headquarters only; no application, prescription, payment or claims submission purpose established.

Corporate office contact. Product support and application routes are listed separately.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

SKYCLARYS — Biogen REACH Start Form submission

Official page read
Phone844-987-3224Fax

844-806-1718

Published email

StartForm@biogen.com

SKYCLARYS Start Form attachment submission as directed on page 1.

Published hours

Monday-Friday, 8:30 a.m.-8 p.m. Eastern; except holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Completed SKYCLARYS Start Form and required insurance materials. Current linked form is September 2026. Use the SKYCLARYS fax; the SPINRAZA fax differs.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

SPINRAZA — high-dose Start Form submission

Official page read
Phone844-477-4672Fax

888-538-9781

Published email

StartForm@biogen.com

Unattended inbox for SPINRAZA Start Forms only; questions use the phone line.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

High-dose Start Form SPZ-US-6326, March 2026. Complete required patient consent and HCP sections and include insurance/pharmacy cards. The provider must follow state-specific prescribing requirements.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

SPINRAZA — low-dose 12 mg Start Form submission

Official page read
Phone844-477-4672Fax

888-538-9781

Published email

StartForm@biogen.com

Unattended inbox for SPINRAZA Start Forms only; questions use the phone line.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Low-dose 12 mg Start Form SPZ-US-0266v13, May 2026. Complete required consent/HCP sections; specialty-pharmacy and direct-buy workflows differ. Follow state-specific prescribing requirements.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Suggest a contact correction

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice