Cigna / Evernorth

Current commercial provider table explicitly confirms 800-882-4462 for credentialing, excluding providers contracted through a Cigna Strategic Alliance. August 2026 835 companion guide independently confirms contracting, provider service and credentialing use. No dedicated direct credentialing extension is published.

Current provider appeals page directs providers to call 800-882-4462 before beginning a payment appeal to try to resolve timely filing, incomplete submission, contract/fee disputes and other claim issues. This is the general telephone inquiry route; G-ID and behavioral submissions have separate records.

Include the payer payment-review form, EOB/EOP and supporting records through the payer channel. California has separate dispute rules. Fax is explicitly published in the October 31, 2025 provider contact table checked again 2026-10-22; the current appeals page reconfirms the mail destination.

Check the ID card indicator before choosing this address. The October 31, 2025 table publishes the separate G-ID phone and fax; current appeals page reconfirms PO Box 188062. Do not generalize this fax to standard or behavioral appeals.

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. Published for eligibility/coverage, claim-status inquiries and learning about electronic services; paper claims follow the ID card.

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. Use this separate number for patients with G ID cards; includes eligibility/coverage, claim status and electronic-service inquiries.

Use the appropriate medical precertification intake form. EDI 278 is also available through the practice management system/vendor. Use the original submission method for additional information; vendor-managed services have separate routes.

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. The medical-management row explicitly publishes this G-ID route. Confirm service-specific vendor requirements and the member card.

For a PCP to submit a referral or a specialist to confirm one was submitted. Use the appropriate referral form; requirements vary by plan. The street address is a mailing destination, not a confirmed visitor office.

Demographic/credentialing instructions exclude providers contracted through a Cigna Strategic Alliance. The table lists separate California, Michigan and U.S. Virgin Islands exceptions. Secure portal Directory Update is an alternative.

Demographic/credentialing instructions exclude providers contracted through a Cigna Strategic Alliance. The table lists separate California, Michigan and U.S. Virgin Islands exceptions. Secure portal Directory Update is an alternative.

California exception to the commercial demographic-update routes; submit via portal or as directed here. Strategic Alliance exclusions apply.

U.S. Virgin Islands exception to the commercial demographic-update routes. Published mailing block combines a building/suite with a PO Box; retained verbatim as mail only. Strategic Alliance exclusions apply.

The source limits this mailbox to Maine provider contract questions; do not generalize it as a national claim-submission or support mailbox.

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. Specifically published to contact a dental network; not a dedicated direct dental department number.

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. Specifically published G-ID dental-network route.

Published to obtain information about the Cigna LifeSOURCE Transplant Network. Confirm the patient network and service before routing.

August 2026 companion guide version 1.15, section 4.2 (page 7). Technical questions about Cigna 835 Health Care Claim Payment/Advice transactions. General EDI customer-service questions go to the assigned Trading Partner Relationship Manager; no public email is given in this current guide.

Official directory for 837 claims, 835 remittance, 270/271 eligibility, 276/277 claim status and 278 review/authorization, with transaction support varying by vendor. For transactions through a vendor, contact that vendor directly. The page footnote dates vendor information 2020-09-01; current September 2026 behavioral guide still links here. Vendor phone numbers are not represented as Cigna support numbers.

Published on the public customer contact page. The provider contact table directs paper claims to the patient ID card; use the card-specific destination when different. This record does not establish a universal provider claims address.

Published on the public customer contact page. ZIP retained exactly as displayed: 37422-7223. Do not infer a different ZIP extension from older dental documents. Confirm the patient-specific address; provider instructions say to use the ID card.

September 2026 guidelines pages 8 and 34: eligibility/benefits, claim status, electronic services and authorization requests. Claim-submission address follows the patient ID card. Clinical-emergency availability is separate from routine-business hours.

September 2026 guidelines pages 9 and 37. Email supports review of credentialing-application information and status of credentialing/recredentialing applications; peer-review protected information is excluded.

September 2026 guidelines pages 39–40. Only organizations contracted under an ancillary provider agreement. Annual credentialing attestation and monthly provider counts by rendering state; monthly counts due the first day of each month.

Current provider page and September 2026 guidelines pages 10–11. Includes names, affiliations, websites, TINs, other change types, new providers/practice locations for a contracted group, and facility service changes. Routine individual address/NPI/email/scheduling/license changes can use portal Directory Update. Clinic location forms have their own route.

Clinic Location Changes for Existing Clinic Contracts, Rev. 08/2024, page 1; still linked by the current provider directory-changes page checked 2026-10-22. For clinic location/area-of-practice changes. Updates affecting payer/remittance data require a current W-9; attach location/provider roster as appropriate.

September 2026 guidelines page 9 and May 2026 behavioral appeals cover sheet. This behavioral PO Box differs from medical National Appeals Unit addresses. Follow instructions in the denial letter and submit the cover sheet/supporting documentation.

March 2026 form for initial residential mental health, substance-use and dual-diagnosis requests. May 4, 2026 newsroom notice introduces fax submission and confirms phone submission remains available. Verify coverage; do not reuse for other levels of care.

December 2025 form only for an out-of-network provider requesting a Partial Hospitalization Program network exception. Verify coverage first. Phone is the published alternative when fax submission is unavailable.

EAP assessment/referral services are separate from behavioral health benefits. For alphanumeric EAP authorization codes only; claims require CPT 99404. EDI payer ID 62308. Verify the code, allowed visits and service dates before rendering.

Only Disney Worldwide Services participants using "Disney" instead of an alphanumeric EAP authorization code. EAP is separate from behavioral health benefits; claims require CPT 99404. EDI payer ID 62308.