Provider services

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. Published for eligibility/coverage, claim-status inquiries and learning about electronic services; paper claims follow the ID card.

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. Use this separate number for patients with G ID cards; includes eligibility/coverage, claim status and electronic-service inquiries.

For a PCP to submit a referral or a specialist to confirm one was submitted. Use the appropriate referral form; requirements vary by plan. The street address is a mailing destination, not a confirmed visitor office.

Demographic/credentialing instructions exclude providers contracted through a Cigna Strategic Alliance. The table lists separate California, Michigan and U.S. Virgin Islands exceptions. Secure portal Directory Update is an alternative.

Demographic/credentialing instructions exclude providers contracted through a Cigna Strategic Alliance. The table lists separate California, Michigan and U.S. Virgin Islands exceptions. Secure portal Directory Update is an alternative.

California exception to the commercial demographic-update routes; submit via portal or as directed here. Strategic Alliance exclusions apply.

U.S. Virgin Islands exception to the commercial demographic-update routes. Published mailing block combines a building/suite with a PO Box; retained verbatim as mail only. Strategic Alliance exclusions apply.

The source limits this mailbox to Maine provider contract questions; do not generalize it as a national claim-submission or support mailbox.

Published to obtain information about the Cigna LifeSOURCE Transplant Network. Confirm the patient network and service before routing.

Current provider page and September 2026 guidelines pages 10–11. Includes names, affiliations, websites, TINs, other change types, new providers/practice locations for a contracted group, and facility service changes. Routine individual address/NPI/email/scheduling/license changes can use portal Directory Update. Clinic location forms have their own route.

Clinic Location Changes for Existing Clinic Contracts, Rev. 08/2024, page 1; still linked by the current provider directory-changes page checked 2026-10-22. For clinic location/area-of-practice changes. Updates affecting payer/remittance data require a current W-9; attach location/provider roster as appropriate.