commercial National contact — confirm product and location
Mailing address
Not researched for this route
Current provider appeals page directs providers to call 800-882-4462 before beginning a payment appeal to try to resolve timely filing, incomplete submission, contract/fee disputes and other claim issues. This is the general telephone inquiry route; G-ID and behavioral submissions have separate records.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
appeals grievances
Provider appeals — standard National Appeals Unit
Official page read
Phone
No phone listed for this route
Fax
877-815-4827
Standard Cigna commercial provider appeal/dispute submissions; use G-ID or behavioral route when applicable.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing addressCigna Healthcare Inc. National Appeals Unit (NAO)
PO Box 188011
Chattanooga, TN 37422
Provider appeals other than G/GWH, EviCore and Express Scripts routes
Include the payer payment-review form, EOB/EOP and supporting records through the payer channel. California has separate dispute rules. Fax is explicitly published in the October 31, 2025 provider contact table checked again 2026-10-22; the current appeals page reconfirms the mail destination.
Provider appeal/dispute submissions for patients with G ID cards.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing addressCigna Healthcare Inc. National Appeals Unit (NAO)
PO Box 188062
Chattanooga, TN 37422
Appeals for ID cards with GWH-Cigna or G indicators
Check the ID card indicator before choosing this address. The October 31, 2025 table publishes the separate G-ID phone and fax; current appeals page reconfirms PO Box 188062. Do not generalize this fax to standard or behavioral appeals.
Confirm the exact product or service National contact — confirm product and location
Mailing addressEvernorth Behavioral Health
Central Appeals Unit
PO Box 188064
Chattanooga, TN 37422
Behavioral appeal requests and supporting documents.
September 2026 guidelines page 9 and May 2026 behavioral appeals cover sheet. This behavioral PO Box differs from medical National Appeals Unit addresses. Follow instructions in the denial letter and submit the cover sheet/supporting documentation.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Questions to resolve
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