Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
August 2026 companion guide version 1.15, section 4.2 (page 7). Technical questions about Cigna 835 Health Care Claim Payment/Advice transactions. General EDI customer-service questions go to the assigned Trading Partner Relationship Manager; no public email is given in this current guide.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
portal
EDI vendor directory — medical, behavioral and dental transactions
Official page read
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Official directory for 837 claims, 835 remittance, 270/271 eligibility, 276/277 claim status and 278 review/authorization, with transaction support varying by vendor. For transactions through a vendor, contact that vendor directly. The page footnote dates vendor information 2020-09-01; current September 2026 behavioral guide still links here. Vendor phone numbers are not represented as Cigna support numbers.
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Call preparation · editorial guide
Make the call count.
Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.
Have ready in your secure workspace
Portal name or transaction type
Error code and timestamp without patient data
Account administrator and transaction trace reference
Questions to resolve
Is this a portal permission, clearinghouse or payer issue?
What trace identifier is needed through the secure support channel?
How will the office confirm the issue is resolved?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
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For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory