DialClerk Directory

Cigna / Evernorth

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

Medical precertification — Cigna-reviewed procedures and services

Official page read
Phone800-882-4462Fax

866-873-8279

Medical precertification intake forms for services reviewed directly by Cigna Healthcare.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Use the appropriate medical precertification intake form. EDI 278 is also available through the practice management system/vendor. Use the original submission method for additional information; vendor-managed services have separate routes.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Medical management and precertification — G ID cards

Official page read
Phone866-494-2111Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Commercial contact table excludes customers with third-party administrator plans; channels can differ by patient ID card. Not all transactions are available for every plan. The medical-management row explicitly publishes this G-ID route. Confirm service-specific vendor requirements and the member card.

View source ↗ · Source checked 2026-10-22 · Source published 2025-10-31

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Evernorth Behavioral Health — initial residential authorization

Official page read
Phone800-926-2273Fax

833-213-9320

Completed Residential Prior Authorization Request Form and required clinical information.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

March 2026 form for initial residential mental health, substance-use and dual-diagnosis requests. May 4, 2026 newsroom notice introduces fax submission and confirms phone submission remains available. Verify coverage; do not reuse for other levels of care.

View source ↗ · Source checked 2026-10-22 · Source published 2026-03 · ebh residential news ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Evernorth Behavioral Health — out-of-network PHP network exception

Official page read
Phone800-926-2273Fax

844-266-3156

Completed out-of-network PHP Network Exception Request Form.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

December 2025 form only for an out-of-network provider requesting a Partial Hospitalization Program network exception. Verify coverage first. Phone is the published alternative when fax submission is unavailable.

View source ↗ · Source checked 2026-10-22 · Source published 2025-12

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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