Behavioral health

Find behavioral health administrators and plan support. Behavioral benefits may be delegated to a different organization.

behavioral health

Evernorth Behavioral Health — provider transactions and clinical routing

Official page read

Phone800-926-2273Published hours

Routine business: Monday–Friday 7:00 a.m.–7:00 p.m. CT. Advocates and care managers are also available 24 hours a day, 7 days a week for clinical emergencies.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Published self-service tips: say "main menu" to return to the main menu; after self-service eligibility/benefit/claim-status information, press 0 for a provider service representative. No live menu verification.

Menus can change. No live call verification is claimed.

September 2026 guidelines pages 8 and 34: eligibility/benefits, claim status, electronic services and authorization requests. Claim-submission address follows the patient ID card. Clinical-emergency availability is separate from routine-business hours.

View source ↗ · Source checked 2026-10-22 · Source published 2026-09

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

Call preparation · editorial guide

Make the call count.

Find behavioral health administrators and plan support. Behavioral benefits may be delegated to a different organization.

Have ready in your secure workspace

Plan and delegated administrator
Provider, service and authorization reference
Consent appropriate to the requested information

Questions to resolve

Does this line cover this behavioral health product?
Which department handles this authorization or claim?
What reference should the practice retain?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.