Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
claims
Medical claims — published general mailing destination
Official page read
Phone
No phone listed for this route
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing addressCigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223
General medical claim mail destination on the public customer contact page.
Published on the public customer contact page. The provider contact table directs paper claims to the patient ID card; use the card-specific destination when different. This record does not establish a universal provider claims address.
Confirm the exact product or service National contact — confirm product and location
Mailing addressEvernorth Behavioral Health
PO Box 188022
Chattanooga, TN 37422
EAP claim mail for alphanumeric authorization codes.
EAP assessment/referral services are separate from behavioral health benefits. For alphanumeric EAP authorization codes only; claims require CPT 99404. EDI payer ID 62308. Verify the code, allowed visits and service dates before rendering.
Evernorth EAP claims — Disney Worldwide Services authorization
Official page read
Phone
No phone listed for this route
Fax
859-410-2422
EAP claims using the Disney Worldwide Services authorization indicator.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing addressEvernorth Behavioral Health
PO Box 188019
Chattanooga, TN 37422
EAP claim mail only for the Disney authorization indicator.
Only Disney Worldwide Services participants using "Disney" instead of an alphanumeric EAP authorization code. EAP is separate from behavioral health benefits; claims require CPT 99404. EDI payer ID 62308.
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Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers
Questions to resolve
Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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A request does not create an account or start a call. Use business contact information only. No patient information.
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