MassHealth

MassHealth provider customer service for non-dental and non-LTSS providers. Dental and LTSS have separate program routes. The displayed contact block does not specify a time zone, fax or correspondence address. General member and clinical-document intake purposes are not assigned to this provider mailbox.

Current MassHealth Dental provider-service route administered by DentaQuest from February 1, 2026. The program transition notice supersedes older general pages and legacy manuals showing 800-207-5019 or BeneCare routes. This mailbox is provider engagement; credentialing, EDI setup and temporary legacy-claim-void support have separate purposes. No provider fax is published here.

Dedicated LTSS provider prior-authorization telephone line. The email belongs to the shared LTSS Provider Service Center. Its general fax and postal address are listed on the separate LTSS general-support route; they are not asserted here as destinations for every clinical PA submission. Use the LTSS portal and applicable program instructions for submission requirements.

The current PA-process resource page publishes these general LTSS support channels. The dedicated LTSS prior-authorization telephone line is 800-862-8341. Do not substitute this general-service fax or mailbox for specific clinical-submission instructions.

The current program contact page lists this number under Patients. The patient email route is a web form, not a published mailbox; provider engagement and credentialing mailboxes are not assigned to members.

The current contact page publishes a distinct credentialing mailbox. It is not the provider-engagement mailbox or a general dental claims intake address.

The transition guidance directs providers newly participating since April 2025 who need ERA setup, or providers needing a direct EDI/trading-partner agreement, to this mailbox. No dedicated phone, fax or service hours are assigned in this section; general claims support is separate.

Temporary process for registered providers and authorized billing agents addressing BeneCare claims with dates of service through January 31, 2026. The state page says the portal is available through December 12, 2026. Use the secure portal for claim data; member/claim details sent to this email are not accepted. DentaQuest does not receive these legacy void requests. Revalidate this temporary route after the published end date.