Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

MassHealth Dental — member customer service (DentaQuest)

Official page read

Phone866-616-2699

MassHealth Dental member customer service

TTY phone711

MassHealth Dental member TTY relay

Published hours

Monday–Friday 8 a.m.–6 p.m. EST (as published)

Product, plan and location

medicaid
Massachusetts

Mailing address

Not researched for this route

The current program contact page lists this number under Patients. The patient email route is a web form, not a published mailbox; provider engagement and credentialing mailboxes are not assigned to members.

View source ↗ · Source checked 2026-10-22 · MassHealth dental program updates ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

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Suggest a contact correction

Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

Exact plan name and member contact instructions
Consent and representation requirements
A clear request with no unnecessary medical detail

Questions to resolve

Can you discuss this request with the authorized office representative?
Which team can resolve the member question?
What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.