Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

MassHealth Customer Service Center for providers

Official page read

Phone800-841-2900

MassHealth provider customer service

TTY phone711

TTY/TDD relay published with provider customer service

Published email

provider@masshealthquestions.com

Non-dental and non-LTSS MassHealth provider customer-service questions

Published hours

Monday–Friday 8 a.m.–5 p.m.

Product, plan and location

medicaid
Massachusetts

Mailing address

Not researched for this route

MassHealth provider customer service for non-dental and non-LTSS providers. Dental and LTSS have separate program routes. The displayed contact block does not specify a time zone, fax or correspondence address. General member and clinical-document intake purposes are not assigned to this provider mailbox.

View source ↗ · Source checked 2026-10-22 · MassHealth Provider Online Service Center registration and contacts ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

MassHealth LTSS — general provider support and PA-process questions

Official page read

Phone844-368-5184

General LTSS provider services and questions about PA-process changes

Fax

888-832-3006

LTSS Provider Service Center fax for administrative support and PA-process questions; not a universal clinical PA-submission destination

Published email

support@masshealthltss.com

LTSS Provider Service Center administrative support and PA-process questions

Published hours

Monday–Friday 8 a.m.–6 p.m. Eastern, excluding holidays

Product, plan and location

medicaid
Massachusetts

Mailing address

MassHealth LTSS PO Box 159108 Boston, MA 02215

LTSS Provider Service Center correspondence and questions about PA-process changes; follow program-specific submission instructions.

The current PA-process resource page publishes these general LTSS support channels. The dedicated LTSS prior-authorization telephone line is 800-862-8341. Do not substitute this general-service fax or mailbox for specific clinical-submission instructions.

View source ↗ · Source checked 2026-10-22 · Source published 2025-11-20 · Source updated 2026-03-30 · MassHealth Provider Online Service Center registration and contacts ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

Practice NPI and tax ID, kept in your secure workspace
Exact product name and member ID card
A one-sentence request and your office callback number

Questions to resolve

Does this team handle this plan and state?
Which department owns the next step?
What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

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For the people making the calls

Put payer follow-up
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Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.