Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

LTSS provider prior authorization

Official page read

Phone800-862-8341

MassHealth LTSS provider prior-authorization questions

Published email

support@masshealthltss.com

Shared LTSS Provider Service Center support; not established here as a clinical-document submission mailbox

Published hours

Monday–Friday 8 a.m.–6 p.m. Eastern, excluding holidays

Product, plan and location

medicaid
Massachusetts

Mailing address

Not researched for this route

Dedicated LTSS provider prior-authorization telephone line. The email belongs to the shared LTSS Provider Service Center. Its general fax and postal address are listed on the separate LTSS general-support route; they are not asserted here as destinations for every clinical PA submission. Use the LTSS portal and applicable program instructions for submission requirements.

View source ↗ · Source checked 2026-10-22 · MassHealth prior authorization process changes and contacts ↗

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

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Ordering and rendering provider details
Service codes, requested dates and units
Existing authorization or submission reference

Questions to resolve

Is this the correct reviewer for this service and product?
Which documents are missing, and where should they be sent?
What is the case number and next status-check date?

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