Dental insurance

Dental offices need the right plan administrator for benefits, claims, predeterminations and appeals. Confirm PPO, DHMO, Medicaid or discount-plan routing.

dental

MassHealth Dental — provider services (DentaQuest)

Official page read

Phone866-616-2699

MassHealth Dental provider services

Published email

masshealthproviderengagement@dentaquest.com

MassHealth Dental provider engagement

Published hours

Monday–Friday 8 a.m.–6 p.m. EST (as published)

Product, plan and location

medicaid
Massachusetts

Mailing address

MassHealth P.O. Box 2906 Milwaukee, WI 53201-2906

Published MassHealth Dental program mailing address; confirm the required channel and documentation for the particular transaction.

Current MassHealth Dental provider-service route administered by DentaQuest from February 1, 2026. The program transition notice supersedes older general pages and legacy manuals showing 800-207-5019 or BeneCare routes. This mailbox is provider engagement; credentialing, EDI setup and temporary legacy-claim-void support have separate purposes. No provider fax is published here.

View source ↗ · Source checked 2026-10-22 · MassHealth dental program updates ↗ · MassHealth Provider Online Service Center registration and contacts ↗

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Call preparation · editorial guide

Make the call count.

Dental offices need the right plan administrator for benefits, claims, predeterminations and appeals. Confirm PPO, DHMO, Medicaid or discount-plan routing.

Have ready in your secure workspace

Dental plan and subscriber information
CDT codes, tooth numbers, surfaces and planned service dates
Predetermination, claim and attachment references

Questions to resolve

Which plan network and benefit limitations apply?
Are radiographs, narratives or periodontal charts required?
Is this a predetermination or a required authorization?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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