MassHealth

Claims and claim status

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claims

MassHealth Dental — temporary legacy BeneCare claim-void portal support (through December 12, 2026)

Official page read
Phone

No phone listed for this route

Published email

DentalProject2026@umassmed.edu

Temporary UMass Chan portal preregistration and questions about voiding legacy BeneCare claims; no member or claim details by email

Published hours

Not published in this record

Product, plan and location

medicaid
Massachusetts

Mailing address

Not researched for this route

Temporary process for registered providers and authorized billing agents addressing BeneCare claims with dates of service through January 31, 2026. The state page says the portal is available through December 12, 2026. Use the secure portal for claim data; member/claim details sent to this email are not accepted. DentaQuest does not receive these legacy void requests. Revalidate this temporary route after the published end date.

View source ↗ · Source checked 2026-10-22 · Source published 2025-10-01 · Source updated 2026-08-17

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Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

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  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

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