Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy prior auth

Pharmacy prior authorizations and prescription drug list exceptions (Cigna)

Official page read

Phone800-244-6224Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Cigna 'Important Contact Information' PDF for health care professionals (document footer dated 1/21; confirm current routing on the patient's ID card). Excludes TPA plans per the document footnote. Document lists CoverMyMeds or Surescripts electronic prior authorization and phone 800.244.6224 for pharmacy prior authorizations; the same document lists 800.Cigna24 for dental networks.

View source ↗ · Source checked 2026-10-25

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

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PBM name and the pharmacy identifiers on the card
Drug, formulation and prescription information
Prescriber details and previous review reference

Questions to resolve

Is this processed under the medical or pharmacy benefit?
What is the correct review and submission channel?
Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.